We're with you every scan.
From the day your unit ships through every model update, our team makes sure SemenStrawCOUNTER stays accurate, fast, and integrated with your workflow.
Help desk
Email and in-app chat with named engineers. 1-business-day response on Standard, 1-hour on Premium.
Remote diagnostics
We can securely connect to your edge unit (with your approval) to inspect logs and apply fixes without disrupting operations.
Health monitoring
Optional cloud monitoring flags drift, lighting issues, or hardware degradation before they impact scans.
Operator training
30-minute touchscreen-led onboarding plus a bilingual quick-start card. Refresher webinars every quarter.
Knowledge base
Step-by-step guides for setup, calibration, ERP integration, and troubleshooting — searchable and versioned.
On-site service
Annual calibration visits on Growth, quarterly on Enterprise. Emergency on-site within 48 hours when needed.
Response time guarantees.
| Severity 1 — production down | 1 hour (Premium) / 4 hours (Standard) |
| Severity 2 — degraded scans | 4 hours (Premium) / 1 business day (Standard) |
| Severity 3 — minor issue | 1 business day |
| Severity 4 — question | 2 business days |
Need help right now?
Existing customers — write to support@everse.ai. Evaluating? Book a call with our team.
Contact us